While Selit Sdn Bhd (trading as Naga Shuttle) will take every care and precaution possible, we accept no responsibility for any loss or damage to customer's personal effects.
We reserve the right to cancel or alter the services and products described on our websites or in other promotional literature without prior notice. Selit Sdn Bhd reserves the right to alter trip times and prices during the season.
We understand that travel plans vary due to illness, accident and people simply changing their minds. In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places. We will also have incurred expense in processing the enquiry and bookings. Finally, we have learned to respect the sea and the weather here in Tioman Island, and not to take unnecessary risks. You have the option of rescheduling or a full refund.
If Naga Shuttle cancels a service due to bad weather we will give a full refund. If a customer cancels 48 hours or less before departure no refund will be given. If a customer cancels 48 hours or more before departure a full refund will be given.
For any cancellation for a trip including accommodation the customer shall forfeit the cost of the accommodation when these costs cannot be recouped by Naga Shuttle or Selit Sdn Bhd. If Naga Shuttle cancels a sailing due to bad weather but provides alternative transport, such as a water taxi, no refund is due.
To confirm your reservation, full payment or voucher detail must be received in advance of departure.
If you have any questions about this policy, you can contact us: